Privacy policy

Last Updated: December 5, 2025

Amalgamated Storytelling LLC dba Heard Seen Loved (“Heard Seen Loved,” “we”, “us”, and “our”) is committed to protecting your data privacy rights.  This Privacy Policy describes our policies and practices for handling personal information that we collect from or about you both online and offline, including through our interactions with you through our website and any other services or communications that refer to this Privacy Policy (collectively, the “Services”). Our Services are intended to support, amplify, and share the authentic stories of trans, non-binary, and gender-expansive individuals, their families, and allies; to connect communities with affirming resources and information; and to foster understanding, empathy, and advocacy through storytelling.

Summary: We are here to tell your stories.  In service of this, we may collect your stories, contact details, and other information so that we’re able to collaborate with you in developing and sharing of your stories, keep you updated on any changes to our Services, as well as other purposes described below.  

  1. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

The categories of personal information we collect will depend on your interactions with us.  We may collect the following categories of information, some of which may be considered sensitive data, when you use our Services. 

Information you provide directly to us: 

  • Contact information, such as your name, email address, mailing address, or phone number.
  • Biographical information, such as any information you provide as part of your story submission or through other correspondence. 
  • Audio, electronic, or visual information, such as photos or videos provided in a submission.
  • Communications and other information you provide us, such as when you choose to contact us, engage with our Services, or provide us narratives through your use of the Services. 

Information we collect automatically: We may collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your Internet Protocol (“IP”) address; mobile device identifier, or other unique personal or online identifiers; your device or browser type and version; the domain name of the web page from which you entered our services; and information about your activity on our services, such as pages visited, click-through rates, and time spent on pages or content. 

We also receive the categories of information described above from other sources, including from users of our Services and third-party services and organizations.

We may aggregate or de-identify the information described above.  Aggregated or de-identified data is not subject to this Privacy Policy. 

  1. HOW WE USE YOUR PERSONAL INFORMATION

We may use and otherwise process the personal information we collect for the following purposes in accordance with applicable law: 

  • To run and improve our Services, such as to analyze how our Services are used, to handle requests, to verify your information, to fulfill any agreements you’ve made with us, and to otherwise provide you with information or content you request.
  • To communicate with you about our Services, such as by sending you announcements, updates, and support and administrative messages. 
  • To send you updates, news, or information, including about events or topics you may be interested in. 
  • To keep our Services safe, reliable, and secure, such as to detect, prevent, and resolve technical issues, engage in data analytics and troubleshooting, monitor performance, and to prevent fraudulent or unauthorized activity.
  • For legal and compliance purposes, such as to comply with applicable laws and regulations; to protect your or others’ rights, privacy, safety, or property; for insurance and other risk purposes; to make and defend legal claims; and to protect, investigate, and deter against harmful, unauthorized, unethical, or illegal conduct.
  • For other purposes that we disclose to you, including with your consent.

  1.   HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may publish the personal information you share with us, including your narratives, as part of the public content available on the Services.   

We may also disclose the personal information we collect to the following categories of third parties:

  • Service providers and business partners. We may disclose your personal information with service providers and business partners that help us provide the Services, such as mail and email deployment, and website and other analytics.
  • In connection with business transfers.  In the event that Heard Seen Loved, or substantially all of its assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation, or in the unlikely event of bankruptcy, personal information may be one of the transferred assets. 
  • For legal purposes.  We may disclose your information as necessary to comply with applicable laws, including to respond to law enforcement; to protect and defend ourselves or others; and to stop any activity that we consider illegal, unethical, or legally actionable. 
  • With your consent.  We may share information for other purposes to which you consent.

If you access third-party services, such as social media services, or third-party single-sign on tools, through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.

  1. COOKIES AND SIMILAR TECHNOLOGIES

When you use our Services, we may use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”) to collect information from your browser or device. By using the Services, you consent to our use of cookies and similar technologies. 

The following types of cookies may be used on our Services:

  • Essential cookies – These cookies enable you to use our Services.  These cookies are essential to enable you to browse our Services and use certain features.  Disabling them may prevent you from using certain parts of the Services.  These cookies also help keep our Services safe and secure.
  • Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences.  Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information.  These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
  • Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly.  These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
  • Content cookies – These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content on our Services. They are also used to gather feedback on customer satisfaction through surveys.  They remember that you've visited our Services and help us understand usage of our Services.  Cookie Preferences. You may be able to refuse or disable cookies by adjusting your web browser settings.  Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent.  Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section).  If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you and any differences in service are related to the data.  Deleting cookies may in some cases cancel the opt out selection in your browser.

Do-Not-Track and Similar Mechanisms. Some web browsers have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked.  We currently do not respond to browser “Do Not Track” signals, as there is no standard for how online services should respond to such signals.  As standards develop, we may develop policies for responding to do-not-track signals that we will describe in this Privacy Policy.

  1. YOUR RIGHTS AND CHOICES

You may be entitled, in accordance with applicable law, to certain rights over the information we collect and process about you.  For example, you may have the right to request access, delete, or correct your personal information.  

Requests should be submitted in writing as set out below. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. 

We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the Service may change or no longer be available to you.  Any difference in the Services is related to the value provided.

  1. DATA RETENTION AND SECURITY

Information will be retained only for so long as reasonably necessary and proportionate for the purposes set out above and consistent with our retention policies, considering criteria such as the duration of our relationship with you, the sensitivity of the relevant information, any applicable rules on statute of limitations, and any legal requirements to retain your personal information.

We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. However, you should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current.  Please note that if you submit information to third-party platforms, they may not have the same security protections for your information as we do, and we are not responsible for protecting such information.

  1. INTERNATIONAL USERS 

Our Services are designed for and targeted to United States audiences and are governed by and operated in accordance with United States law, which may not be equivalent to the laws in your country of residence.  We make no representation that our Services are operated in accordance with the laws or regulations of any other nations.  By using our Services and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

  1. CHILDREN’S PRIVACY 

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.  

If you learn that a child has provided us with personal information, you may contact us as set forth below.  If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information.

  1. CHANGES TO THE PRIVACY POLICY 

We may update this Privacy Policy from time to time.  When we change the Privacy Policy, we will revise the “Last Updated” date above and post the new Privacy Policy.  We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.  You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

  1.  CONTACT INFORMATION

If you have any questions about this Privacy Policy or our practices, or you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at info@heardseenloved.org.